![]() ![]() “Every month, the number of hours that Uber drivers drive is going down,” Plouffe said. A majority of the company’s drivers work 10 hours or less per week. In fact, Uber said today that 67 percent of its drivers “never earned income from driving before partnering with Uber,” which is up from 51 percent one year ago. David Plouffe, the former Obama advisor and current strategic policy advisor for Uber, spoke in Seattle last week and repeated how more and more drivers are using Uber’s platform as a way to supplement their income or as a financial “bridge” while they look for more permanent work, rather than a full-time job. This also seems to be an issue that’s become more pressing as of late because of how many new and inexperienced drivers now work for Uber and Lyft. David Plouffe speaks in Seattle last week.Īs I noted above, even with the aid of an app like Google Maps, the lack of navigation know-how can be problematic for customers who rely on services like Uber and Lyft to get around. While active on a TNC dispatch system, I can only drive a TNC endorsed vehicle (Answer: True)Īs for Lyft, a company spokesperson confirmed that it requires drivers to take a similar city knowledge test. The company, which has doubled the number of active drivers on its platform in Seattle during the past year and is cutting rider fares by 30 percent on weekdays this month, added that its drivers also take a defensive driver online course.True or False: I can pick up passengers in a taxi zone (Answer: False).True or False: I can accept cash as payment for fare (Answer: False).True or False: I can drive for as many consecutive hours as I want.Which major freeway takes you from Redmond to Seattle? (Answer: SR-520).In Seattle, regulations that went into effect earlier this year require Uber, Lyft, and any other “transportation network company” to test its drivers on “knowledge of the geography of Seattle, King County and surrounding areas, and knowledge of local public and tourist destinations and attractions.” Lyft driver has taken 3 wrong turns and now goes to wrong terminal. I'm excited to see the post-ride map of my horribly lost and inexperienced Uber driver, will be hilarious Good thing I speak the universal language of college football to kill some time My uber driver has gotten lost three times. It also seems to be an issue with other frustrated customers - not knowing how to navigate city streets unnecessarily increases the total trip time and fare payments. This problem is something I’ve noticed with Uber and Lyft drivers over the past several months. ![]() The dialogue consists predominately of queries about ProjectPro's services, prices, location, and signup information.Though Uber and Lyft drivers have the help of GPS-enabled navigation technology via their smartphones, it doesn’t keep them from getting lost on the roads. The chat logs consist of timestamped dialogue between a human customer agent and a visitor to the ProjectPro website. The dataset is an unstructured assortment of ProjectPro customer service inquiry chat logs. Libraries: pandas, numpy, seaborn, spacy, tensorflow, sklearn, nltk, matplotlib, hyperopt, keras, chatintents To build an AI Chatbot for customer assistants using a sequential model To Label the data using unsupervised and supervised techniques It also demonstrates how to run the chatbot by using the developed model. In this project, we will use internal customer support data to create a robust chatbot using the Sequential model. Companies with only a minimal amount of training data may not be able to produce a robust enough model to use for chatbot interactions. Additionally, it increases the product design to deployment time. Creating robust chatbot training data is costly in terms of human time and effort. It resolves unlimited queries with the least human interaction. Chatbots can effectively boost efficiency and lower the cost of business. Companies depend on large and round-the-clock support staff to maintain customer engagement. ![]()
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